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2025 market outlook: Available now
In the final market update of 2024, Brent and Phil reflect on the year and discuss key themes to consider in 2025.
Monday to Friday: 8 am to 9 pm ET
Saturday and Sunday: 8 am to 8 pm ET
Automated system available 24/7
Monday to Friday: 8 am to 9 pm ET
Saturday and Sunday: 8 am to 8 pm ET
Automated system available 24/7
Monday to Friday: 8 am to 8 pm ET
Monday to Friday: 8 am to 5 pm ET
Monday to Friday: 8 am to 5 pm ET
To get started when calling First Citizens Direct (888-FC DIRECT), you'll be prompted to say the reason for your call for proper routing:
The following self-serve options are available when Personal Banking is selected:
A representative can help you with:
The following self-serve options are available when Checking and Savings is selected:
A representative can help you with:
The following self-serve options are available when Card Services is selected:
A representative can help you with:
The following options are available when Mortgages and Loans is selected:
The following options are available when Other Bank Services is selected:
When calling Credit Card Activation (888-514-6846) or Debit Card Activation (800-562-1337) from the number on the sticker of a new credit card, you'll be asked to enter your 16-digit card number along with additional information. Upon successfully authenticating, your card will be activated.
When calling the Credit Card Servicing Center (800-543-9000), you'll first be asked questions to authenticate your account. If you're unable to authenticate, you'll be sent to speak to a representative.
Menu options include:
View contact information for other departments at First Citizens.
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Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.
Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.
NMLSR ID 503941
Treasury & Cash Management
Electronic Bill Presentment & Payment
Investment & Retirement Services
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Equipment Financing & Leasing
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Please select the option that best matches your needs.
Customers with account-related questions who aren't enrolled in Digital Banking or who would prefer to talk with someone can call us directly.