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Being a teen is hard enough. Help us support Teen Cancer America to improve their quality of care.
Being a teen is hard enough. Help us support Teen Cancer America to improve their quality of care.
October Making Sense Q&A video: Available now
The Making Sense team discusses small business challenges and the Fed's potential path forward for interest rates as it works to keep inflation in check.
Monday to Friday: 8 am to 9 pm ET
Saturday and Sunday: 8 am to 8 pm ET
Automated system available 24/7
Monday to Friday: 8 am to 9 pm ET
Saturday and Sunday: 8 am to 8 pm ET
Automated system available 24/7
Monday to Friday: 8 am to 8 pm ET
Monday to Friday: 8 am to 5 pm ET
Monday to Friday: 8 am to 5 pm ET
To get started when calling First Citizens Direct (888-FC DIRECT), you'll be prompted to say the reason for your call for proper routing:
The following self-serve options are available when Personal Banking is selected:
A representative can help you with:
The following self-serve options are available when Checking and Savings is selected:
A representative can help you with:
The following self-serve options are available when Card Services is selected:
A representative can help you with:
The following options are available when Mortgages and Loans is selected:
The following options are available when Other Bank Services is selected:
When calling Credit Card Activation (888-514-6846) or Debit Card Activation (800-562-1337) from the number on the sticker of a new credit card, you'll be asked to enter your 16-digit card number along with additional information. Upon successfully authenticating, your card will be activated.
When calling the Credit Card Servicing Center (800-543-9000), you'll first be asked questions to authenticate your account. If you're unable to authenticate, you'll be sent to speak to a representative.
Menu options include:
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Customers with account-related questions who aren't enrolled in Digital Banking or who would prefer to talk with someone can call us directly.