First Citizens Bank Customer Service
Commercial

866-322-4249

Monday to Friday: 8 am to 9 pm ET

Automated system available 24/7

919-716-4588

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

866-777-0117

Monday to Friday: 8:30 am to 5:30 pm ET

844-826-8489

Representatives available 24/7

866-567-7760

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

800-543-9000

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

888-514-6849

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

866-645-1694

Monday to Saturday: 8 am to 9 pm ET

Sunday: 8 am to 6 pm ET

540-561-4707

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

866-800-4656

Monday to Friday: 9 am to 8 pm ET

HOA.Lending@FirstCitizens.com

888-322-4678

Monday to Friday: 8 am to 5 pm ET

866-351-5646

Monday to Friday: 9 am to 8 pm ET

FAQ
People often ask us

When calling First Citizens Customer Services for Business Digital Banking or Commercial Advantage (866-322-4249), you'll be prompted to give a reason for your call for proper routing. To use our 24-hour automated services, you can say Continue. Otherwise, select from the following:

  • Commercial Advantage or Digital Banking for Business
  • Treasury Management Services
  • Remote Deposit Capture Support
  • Fraud Alert
  • New Account
  • Bill Pay
  • Password Assistance
  • Transaction Authentication

When you call the number on the sticker of a new business credit card for Credit Card Activation (888-514-6849) or Debit Card Activation (800-562-1337), you'll be asked to enter your 16-digit card number along with additional information. Upon successfully authenticating, your card will be activated.

When calling the Credit Card Servicing Center (800-543-9000), you'll first be asked questions to authenticate your account. If you're unable to authenticate, you'll be sent to speak to a representative.

The following self-serve options are available when the Credit Card Servicing Center is selected:

  • Make a payment
  • Check your card balance
  • Report travel
  • Freeze or unfreeze a card
  • Check your digital wallet

A representative can help you with:

  • Reporting fraud
  • Requesting a credit increase
  • Other types of support

Need something else?

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Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

NMLSR ID 503941