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Security & Fraud Insights
A few insights for your security

Security

Can You Spot the 10 Most Common Financial Scams?

When it comes to modern financial scams, awareness and vigilance are key to prevention.
Criminals are adopting increasingly sophisticated tactics, using spoofing technology and leveraging exposed personal data to make their attempts seem legitimate.
Security

Tips to Protect Parents From Fraud

The risk of financial scams is on the rise, but there are steps you can take to help keep your parents' assets safe.
Elderly people are particularly impacted by fraud because they don't have the time to make up for losses that younger generations do.
Security

Protecting Yourself From Investment Scams

Investment fraud has become the costliest form of fraud in America. Find out how to protect yourself.
Approximately one in 10 investors will fall victim to investment fraud at some point in their lives, according to researchers at the University of Pennsylvania's Wharton School.
explore more security insights

FAQ
People often ask us

Yes. First Citizens direct deposit service offers you the convenience of recurring automatic deposits into your accounts with same-day access. Deposits can be distributed across multiple First Citizens accounts. Online alerts let you know when your money has been deposited. Learn more about direct deposits.

Qualifying deposits may include salary, pension, Social Security and Supplemental Security Income (SSI) benefits and other regular monthly income.

Direct deposit with your employer can be set up by downloading and filling out the direct deposit form (PDF).

You'll need to give the completed form, your First Citizens account and ABA routing number to your employer's payroll department.

Direct deposit of federal payments can be set up in several ways:

We're unable to accept address changes from an email. Please use one of the following methods to change your address.

  • Log in to Digital Banking and select Profile & Preferences, then Profile and Contact Info.
  • Call our Customer Care Center at 888-FC DIRECT (888-323-4732) from 8 am to 9 pm ET Monday through Friday and from 8 am to 8 pm ET Saturday and Sunday.
  • Visit a local branch.
  • Submit a written request to:
    First Citizens Bank
    Attn: Data Integrity - DAC54
    PO Box 27131
    Raleigh, NC 27611

First Citizens branch locations will be closed in observance of the following federal holidays.

If you need to take care of your banking during the holidays, we’ve got you covered. With our secure ATMs and Digital Banking, you can access your accounts anywhere, anytime.

Additional Support
Still have unanswered questions?

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

NMLSR ID 503941