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Being a teen is hard enough. Help us support Teen Cancer America to improve their quality of care.
We're committed to serving companies as they expand and succeed. The proof is in our success stories.
June Q&A video: Available now
Phil Neuhart and Craig Letendre discuss how First Citizens is helping institutional investors navigate liquidity needs and portfolio decisions in a period of uncertainty.
Keeping your personal information safe and secure is a top priority. Learn about what information we collect, how we use it and how we protect your privacy.
We know protecting your personal information is important to you—and it's important to us as well. That's why we implement top-of-the-line security for your accounts and provide you with useful information to help you protect yourself and your finances.
The CCPA provides California consumers with specific access, correction, data portability and deletion rights. View the CCPA Privacy Notice for details on how to submit a verifiable consumer request to exercise your rights.
The Canada Privacy Statement Addendum provides Canadian residents with specific privacy data rights. View the Canada Privacy Statement Addendum for more details.
The Europe/United Kingdom Privacy Statement Addendum provides European and UK residents with specific privacy data rights. View the Europe/United Kingdom Privacy Statement Addendum for more details.
Unique identifiers
You need a valid access code to access certain account and financial information.
Encryption
We use Transport Layer Security technology to ensure data is protected in transit.
Security guarantee
Be confident knowing that you're covered against unauthorized transactions on your accounts.
Timeout
Your session in our online application will automatically end after a period of inactivity.
Our secure login process for Digital Banking is one more way we're working hard to protect your financial information.
We use multi-factor authentication, or MFA, to better protect your financial information against cybercriminals.
Fraudsters are impersonating First Citizens and targeting customers through texts and phone calls. These criminals are attempting to steal your credentials and personal information to perform fraudulent transactions by accessing your accounts.
First Citizens will never text, email or call you to request security codes or other sensitive personal information. Phone numbers on caller IDs can be spoofed to display as First Citizens.
Please stay vigilant if you receive text messages or phone calls that appear to be from First Citizens requesting information about your account activity. It’s always safer to report a suspicious text as potential phishing instead of selecting a malicious link.
Here are some tips to remain vigilant:
If you receive an unsolicited call from someone claiming to be from First Citizens and asking for your account or other sensitive information, please end the call and call us.
And if something looks suspicious or you're just not sure if a communication is legitimate, please contact us at 1-888-FC DIRECT (888-323-4732) or visit your local branch. Commercial Advantage customers can call 866-322-4249.
Call us at 866-567-7760 for a lost or stolen checkbook; ATM, debit or credit card fraud; an unauthorized electronic draft; check fraud; identity theft; or any other fraud concern.
Yes. Your deposits at First Citizens are protected up to at least $250,000 by the FDIC.
As added assurance, we have a banking history that spans more than 125 years. As one of America's largest family-controlled banks, we're known for our stability, financial discipline and long-term focus. Our time-tested strategies ensure that we'll be here for you both now and in the future.
We take protecting your personal information seriously and use state-of-the-art security technology to safeguard your account information. There are also some simple steps you can take to increase the security of your personal information.
The first thing you can do is to use strong passwords and user IDs. Hackers always go for the most obvious passwords and login IDs. So think of a phrase, song lyric or quote and add a few capital letters, numbers and symbols. And never use personal information such as family names, birthdates or phone numbers.
It's also important to not share your personal information to anyone who contacts you by phone, web, email or text message. Personal information includes your Social Security number, account numbers or any other information that can be used to personally identify you.
To report suspicious activity, contact us immediately at 866-567-7760.
You can also place a security freeze on your credit file to prevent fraudsters from opening new accounts or making changes to your existing accounts. You only need to notify one credit bureau—the one you choose will notify the other credit bureaus.
If you receive a suspicious email or text message, don't respond, select links or open attachments. If we reach out to you by phone, we won't ask for confidential information like your card PIN, access code or online banking password.
Be on the lookout for phone calls, emails or texts from even seemingly legitimate companies that either solicit your assistance or offer to help. Never give out your Social Security number, bank account numbers or other personal information to companies or individuals unless you initiated the conversation.
Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.
Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.
NMLSR ID 503941
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Customers with account-related questions who aren't enrolled in Digital Banking or who would prefer to talk with someone can call us directly.