HOA Payment and Community Association Technology Solutions

Technology solutions for community associations and HOAs

Manage your community association and HOA payments

We put our strength and experience to work for our customers with our First Citizens Digital Solutions. These easy-to-use, agile tech products for payment processing, data management and more are designed to help you achieve your business goals.

Ready for a more efficient payment process?

Ready for a more efficient payment process?
Property Pay

Maximize efficiencies with simple, secure payments

Property Pay is an easy-to-use, secure payment solution for association assessments, fees for amenities such as pool keys, access cards, common area rental, event fees and other homeowners association payments.

  • Integrates with your accounting software, reducing risk and creating efficiencies
  • Protects your business and provides peace of mind for your clients
  • Saves time by reducing exceptions
  • Reduces risk and removes the burden of storing sensitive data
  • Streamlines operations so you can receive payments faster
View Property Pay Guides

Get secure payment solutions with Property Pay

Watch the First Citizens Secure Payment Solutions video

First Citizens Bank. Forever First. Community Association Banking Secure Payment Solutions.

First Citizens Bank Property Pay is an easy-to-use, secure payment solution for assessments and other fees that also maximizes efficiencies for your back office.

Community association members can quickly and easily: pay online or in the mobile app, make one-time payments and pay for pool keys, events, access cards, parking and other amenities.

They can also create an account to save time and: create a flexible recurring payment schedule with a fixed or a variable payment amount based on the amount due, view their payment history and set up a wallet with preferred payment methods.

Property Pay helps your business: reduce exceptions, save time and increase efficiencies, receive payments faster, integrate with your accounting software through APIs and reduce risk and remove the burden of storing sensitive data.

First Citizens Bank. Forever First. Learn more about Property Pay at FirstCitizens.com/cab.

Manager Pay

Manage your payment and customer information

Get powerful search functionality and detailed data to manage payment and customer information, while our experienced team provides the support and service that community association management companies need.

  • Get powerful search functionality
  • Access detailed data
  • Benefit from support and service through our experienced team

First Citizens API Integrate
Securely access banking data from your existing accounting system

Simple, secure, scalable and flexible, First Citizens API Integrate gives you more time to develop new solutions and offers your customers access to the banking information they need.

Access account reconciliation information available the next day and up to 31 days

See daily balances, including opening day and intra-day

Import Lockbox auto reconciliation information daily

View documents, statements and chargeback notices

Place and release stop payments on checks

Perform account-to-account transfers

View images of checks, returns and deposits

Send ACH transaction files and Positive Pay detail files

Upload validation files

Enable Vendor Pay boarding and send and retrieve association boarding data

View incoming and outgoing wires

Transfer funds via domestic wire from 8 am to 4 pm ET

Schedule domestic wire transfers for future dates

Create one-time ACH payments in Property Pay

View amenities reporting and automate posting amenity payments

First Citizens API Integrate streamlines your processes

Watch the First Citizens API Integration Solutions video

First Citizens Bank. Forever First. Community Association Banking API Integration Solutions.

An API is a server-to-server interface that allows two applications to transmit data and share information.

API integration gives you access to your banking data in the community association management software you use every day.

Data transfers seamlessly between our bank and your software through an API.

First Citizens Bank API Integrate securely connects your banking and payment information with your association management software.

Simple, secure and flexible, API Integrate streamlines your processes and reduces the logins and systems necessary to manage your business.

Let's talk about how API Integrate can help you save time and resources, increase efficiencies, reduce risk of fraud and reduce number of logins.

First Citizens Bank. Forever First. firstcitizens.com/cab

Vendor Pay

Eliminate the manual work involved in processing invoices

Vendor Pay is an easy, convenient and highly secure way to manage your accounts-payable processes. With Vendor Pay you can automate all invoice payments with a single file upload, set up workflows and approvals to mirror your existing processes, and email your approvals.

  • No need to re-enter information every time you pay an invoice—our intuitive system remembers your previously coded settings
  • Get a new revenue stream through cash back earned on invoice payments made with virtual cards
  • See your digital audit trail
  • Use custom, automated workflows
  • Manage multiple B2B payments—including ACH, checks and virtual cards
Lockbox

Outsource the collection, processing and posting of payments

With Lockbox, you get an enhanced technology solution that reduces the volume of exceptions, improves your online experience and creates back-office efficiencies.

  • Makes it easier to accept, process and accurately apply customer payments
  • Lets you focus on your business instead of managing payments
  • Increases efficiencies with fewer payment exceptions
  • Offers an intuitive workflow and access to additional information
  • Provides a paperless process with images of customer correspondence in real time

Property Pay guides

Property Pay FAQ
People often ask us

Property Pay is our online payment site that makes it simple and quick for you to make community association payments for dues, assessments and amenities such as pool keys, access cards and parking passes via card or electronic check. You can also download the Property Pay mobile app to manage your account from your device. Simply search for Property Pay in either Google Play™ or the App Store.

Contact our Customer Service Call Center for assistance at 866-800-4656, then select option 2. We can help answer any questions you may have about Property Pay.

View our online user guides:

Community Association Banking Insights
Expand your knowledge

Community Association Banking

Engage and retain community association management talent

Learn strategies to help address the shortage of community association managers. Our Insider Series explores promising tactics used by growing companies.
If we don't take care of our team, our staff and our people, what's the point of doing this?
Community Association Banking

How to Pay for an Upcoming HOA Project

Explore different types of HOA financing, and navigate HOA loan requirements with ease.
Bank financing for HOAs is structured to allow associations to move forward with projects and capital improvements without putting a burden on homeowners or capital reserves.
Community Association Banking

Upgrade Your Community Association Banking With API Integration

API integration streamlines community association finances. Save time, reduce errors and improve security with the right banking partner.
API integration gives you the tools to streamline operations through your software and be proactive decision-makers. It’s critical to work with a banking partner that understands the unique needs of the community association industry and prioritizes API technology development to streamline your operations.
explore more community association banking insights

Account openings are subject to normal bank approval.

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