First Citizens Insurance Services

My Insurance Center

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First Citizens Insurance Services—My Insurance Center

Life happens 24 hours a day, 7 days a week. Shouldn't your insurance be 24/7 too?

My Insurance Center from First Citizens Bank makes it easy to access your insurance documents, ask policy questions, or provide proof of insurance anytime, anywhere—right from your phone or computer.

Need proof of coverage at 8 am on a Saturday? No problem. Need to report a claim or request changes to your policy? You can do all of that too—whenever and wherever you are. Let's take a closer look.

Enjoy access to My Insurance Center right from the First Citizens Bank homepage. For quick and easy access, scan the QR code with your mobile phone to create a shortcut on your device. From one location, you can request to update your information; verify coverage, limits and deductibles; request to add a vehicle to your policy; or report property damage and upload pictures—without having to wait until the office opens.

When you're buying a new car and need proof of insurance, you can request an Auto ID card and have it sent right to your email address. If you have questions, you don't have to wait on hold. You can ask a question and have it routed directly to your customer service representative.

First Citizens Insurance business customers can take advantage of My Insurance Center to easily view current information; manage current certificates, vehicles, drivers and locations; and access claims reporting. From the tabs, they can quickly view policies, access an Auto ID card and issue a certificate.

My Insurance Center from First Citizens Bank provides mobile-optimized 24/7 online access to your insurance information wherever—and whenever—you need it. To get started, visit, click the link to log in to My Insurance Center, and request to create an account. Your customized login will be emailed to you for access. It's that easy!


View policies and eDocs

Get access to your latest insurance documents and policy information.


Manage drivers and vehicles

Add or remove drivers and vehicles from your policies in just a few clicks.


Report a claim

It's crucial to file a claim while the details are fresh in your mind. Our online portal gives you the ability to upload claims-related documentation, including accident photos. The information you provide is sent directly to us so we can begin processing your claim.

Get faster service after-hours by contacting your carrier

If you would like to report a claim outside normal business hours, please contact your carrier directly for the fastest service. You can get your policy number from your policy or auto ID card.

ID Cards

View auto ID cards

Never worry about carrying around an expired auto ID card again. With our online portal you can get instant access to your current auto ID cards whenever and wherever you need them.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Insurance products are not insured by the FDIC or any federal government agency and are not a deposit or other obligation of, or guaranteed by, any bank or bank affiliate.

Insurance products offered in California are offered by First Citizens Investor Services, Inc., d.b.a. FCIS Insurance Solutions, Agency #6001908.