Welcome SVB Private Clients

Your new banking experience is here

We're delighted to welcome you to First Citizens as a private banking client. Your accounts—excluding those opened with Boston Private—have transitioned from SVB Private, and you may now access them through First Citizens Digital Banking using your new login ID. If you were enrolled in SVB Private digital banking by December 8, 2023, your digital banking and bill pay services have transitioned to First Citizens Digital Banking. As always, your private banking team is available to help and can be reached at 866-238-0872 if you have questions or need help.

View Important Next Steps

Your transition checklist

Please review the checklist below to help ensure a smooth experience as we move forward together. For full details about your new First Citizens accounts and services, please refer to the welcome package sent to you in mid-January.

  • Log in to First Citizens Digital Banking to confirm or update your contact information.
  • Provide your new debit card number and expiration date to any merchants you've authorized for card payments.
  • Provide your new routing number and account number if applicable to recipients of automatic payments from your account. Your new routing number can be found in the Personalized Account Summary section of the welcome package sent to you in mid-January.
  • Update any direct deposits or automated transfers with the new routing number and new account number if applicable.
  • Order new First Citizens checks by calling 800-355-8123. Provide your First Citizens account number and routing number, then mention offer code A9. Note that SVB Private checks will be honored through August 20, 2024.
  • Use the new payment address found on your First Citizens loan statement to make loan payments.

FAQ
People often ask us

General Information

Yes. Team members supporting private banking relationships are now associates of First Citizens Wealth Management and will continue to manage existing client relationships. Rest assured you can continue to work with your dedicated team just as you do today.

Yes. First Citizens understands the unique needs and requirements of high-net-worth clients, and through First Citizens Wealth offers a comprehensive array of services and solutions designed specifically for private banking clients. At First Citizens, your private banker will work with a multidisciplinary wealth management team to customize strategies and solutions to help you do more with your money and reach your goals.

You should continue to contact your private banker with questions as you always have. Service by phone is also available by calling 866-238-0872 from 8 am to 9 pm ET or 5 am to 6 pm PT Monday through Friday and from 8 am to 8 pm ET or 5 am to 5 pm PT Saturday and Sunday.

Branches and ATMs

Yes. You may now access your deposit and loan accounts at any First Citizens branch or ATM across the US. This excludes clients with accounts on Boston Private systems, who will gain access to First Citizens branches and ATMs when their accounts transition in late 2024.

Yes. You can use First Citizens ATMs to obtain cash, transfer funds, make deposits where available and perform other services without being charged an ATM fee.

First Citizens operates more than 500 branches in 23 states. To find a location near you, visit our branch and ATM locator.

Former SVB branches are now operating as First Citizens Bank branches. You can access your First Citizens accounts at the former SVB branches as well as at all other First Citizens branches in the US.

Account Numbers, Checks and Statements

Your deposit account number hasn't changed unless we specifically communicated this to you in the welcome package we mailed to you. Mortgage loan account numbers also haven't changed. All other loan account numbers have changed, and new loan numbers are provided on your first loan statement from First Citizens after February 20.

While SVB Private checks will be honored through August 20, 2024, we suggest ordering new First Citizens checks at your earliest convenience by calling 800-355-8123. Provide your First Citizens account number and routing number, and mention offer code A9.

Direct Deposit

In most cases, direct deposits and automated transfers will continue uninterrupted. However, there are some government agencies, including the US Social Security Administration and Veterans Administration, as well as certain companies that won't automatically make account information changes without obtaining customer authorization. You may need to provide your account information—including your new First Citizens routing number—to these organizations.

Loans and Lines of Credit

No. The terms and conditions of your loans haven't changed. However, please note your new loan numbers—for all loans except mortgage loans—and a new address for your loan payments to First Citizens.

Digital Banking

Yes. Your online and mobile experiences have switched to First Citizens Digital Banking. Learn more about your transition to First Citizens Digital Banking.

Debit Cards

No. Please begin using your new First Citizens debit card that was sent to you in late October. If you haven't received your replacement card, please contact us for assistance.

To ensure uninterrupted service, please provide your new First Citizens debit card number and expiration date to the merchants you've authorized to debit payments from your account.

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Normal credit approval applies.

Consult your tax advisor regarding the deductibility of interest.

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