SVB Private Digital Banking Transition

Welcome to First Citizens Digital Banking

Now that your account transition from SVB Private is complete, we're excited to introduce you to your new experience through First Citizens Digital Banking.

If you were enrolled in SVB Private digital banking by December 8, 2023, your digital banking and bill pay services have transitioned to First Citizens Digital Banking. Your former SVB Private accounts, bill pay payees and scheduled payments, external transfers and internal recurring transfers to or from consumer deposit accounts have been transferred to your new service.

What to know about getting started

Let's review some simple action items that will allow you to take full advantage of all the convenient Digital Banking features available to you. Please review the details and FAQ below, and contact us at 866-238-0872 if you need assistance.

Log in to First Citizens Digital Banking:

  • You can log in at FirstCitizens.com or by downloading the First Citizens Mobile Banking app from the App Store or Google Play to your smartphone or tablet.
  • Please use the login ID sent to you by mail the first time you log in. You'll then receive a one-time secure access code and be prompted to create a password for secure access to your accounts.
  • If you can't locate your new login ID, please call us at 866-238-0872 to request a temporary login ID.

Please note: If you enrolled in SVB Private digital banking after 5 pm ET or 2 pm PT on December 8, 2023, please contact your client advisor or call 866-238-0872 for support.

Review and update your contact information:

  • Check all contact information on file, including your phone number and email address, and make updates to your information in First Citizens Digital Banking.

Reestablish the following as needed:

  • Access to external accounts and services
    • Access to view accounts from other institutions
    • Desired sub-users
    • Quicken® and QuickBooks® connections
  • The following types of transactions
    • One-time internal transfers
    • Recurring internal transfers to or from any business deposit accounts or loans (recurring internal transfers from consumer deposit accounts have transitioned)
    • Wire payments scheduled to send on or after February 20
    • Important: Because eBill payees and payments weren't migrated, they will NOT process unless you reestablish these payments within Digital Banking; some billers may take one to two billing cycles to update their records, and you may receive a paper bill depending on how the biller handles the eBill transition
  • Security preferences and alerts
    • Balance, transaction and security alerts
    • Note that some security alerts require you to opt-in to receive them
First Citizens Digital Banking

Digital Banking brings the bank to you

First Citizens Digital Banking is a dependable, secure and user-friendly solution that puts you in control of your finances across all of your devices. With First Citizens Digital Banking, you can enjoy banking on your terms—anytime, anywhere.

  • Manage all your accounts in one place—even those you have at other banks
  • Track spending, and create and manage budgets
  • View statements and order checks
  • Transfer money between accounts
  • Pay bills and establish recurring payments
  • Use your phone to deposit checks
  • Set up and receive alerts to monitor transactions and cards
  • Send domestic wires from your desktop or mobile device
  • Create and manage sub-user entitlements

Plus, enjoy these new, convenient features:

  • Send and receive person-to-person payments through Zelle®
  • Lock and unlock your debit card for enhanced security
  • Make quick and easy loan payments using the mobile app
  • Enjoy a unified mobile app and desktop experience
  • Pay for purchases conveniently using your digital wallet

FAQ
People often ask us

First Citizens Digital Banking is available online at FirstCitizens.com and on your mobile device when you download the First Citizens Mobile Banking app from the App Store or Google Play.

First-time login information, including a first-time login ID, can be found in the digital banking transition letter sent by mail on October 24, 2024, to clients who were enrolled in SVB Private digital banking as of August 23, 2024.

With the Manage My Money feature in First Citizens Digital Banking, you can link external accounts from other institutions for a holistic view of your finances. Please note that only 90 days of transaction history for linked accounts will be available when you reestablish these connections.

Alerts established in SVB Private digital banking weren't transitioned to First Citizens Digital Banking. You may reestablish alerts in First Citizens Digital Banking to monitor transactions, balances, cards and more. You can choose text alerts, email alerts or both. We recommend reviewing alert options when you first log in to Digital Banking and establishing your alert preferences. While some security alerts are turned on for all clients, some require that you opt-in to receive them.

Your previous sub-users weren't automatically transferred, but you can add anyone you wish to have access to your accounts in First Citizens Digital Banking. Review our Sub-User Maintenance Guide (PDF) for more information.

No. Wire services aren't available through First Citizens Digital Banking. If you need to send a wire, please visit your local branch.

You must reconnect your QuickBooks or Quicken accounts to the applicable First Citizens feed. Please see the Intuit Conversion Guide (PDF) for information about reestablishing connections to Intuit services. Troubleshooting support is also available by contacting Intuit support directly.

Your loan and deposit rates will be available in Digital Banking after November 15. Rest assured that the rates are being correctly applied to your accounts, and the delay in displaying them is temporary.

If you have a mortgage and other accounts and were enrolled in SVB Private digital banking by August 23, 2024, your online access was transitioned automatically to First Citizens Digital Banking. Mortgage loan account information will be accessible beginning November 14. If you only have a mortgage, online access to your mortgage didn't transition automatically. You can gain online access to your mortgage account by enrolling in First Citizens Digital Banking.

There are no changes to fees for the services that were available to you through SVB Private digital banking that have transitioned to First Citizens Digital Banking.

Limits for transactions—including ATM withdrawals, online transfers and bill payments—are generally the same as SVB Private limits. For additional information, please contact your banker.

We weren't able to migrate eBills—including scheduled and recurring eBills—due to rules on the payee side. Therefore, eBill payees and payments will need to be reestablished. Important: This means that eBills previously scheduled won't process unless you reestablish these payments within Digital Banking.

Quicken and QuickBooks are registered trademarks of Intuit, Inc. First Citizens Bank is not affiliated or associated with Intuit, Inc.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Normal credit approval applies.

Consult your tax advisor regarding the deductibility of interest.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

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