Lockbox Services

Accelerate the collection of checks and remittances

Optimize cash flow

Expedite the processing and posting of collections.

Improve processes

Streamline exception management and account reconciliation.

Consolidated online experience

Secure online access to deposits, images, archive and reports.

Lockbox services
Tailored, secure solutions that fit your needs

Wholesale Lockbox

Most commonly used for processing business to business, or B2B payments, this generally has a high dollar value and low transaction volume with no standard format for remittance detail. Processing can be manual or customized.

Retail Lockbox

Best suited for consumer to business, or C2B payments, this generally has a low dollar value and high transaction volume with standard invoice or coupon format. Processing can be automated with standard data fields.

Remote Lockbox

This type allows businesses to locally scan and process checks and remittance documents at an office location. Deposits are consolidated with existing lockbox deposits.

First Citizens Bank Receivables™

This secure online experience is used to view lockbox batches, deposits and images. It allows authorized users to generate standard and custom reports to manage, reconcile and balance lockbox transactions. Additional modules include archiving, exception decisioning, and imaged based reporting and file delivery.

Business Digital Banking

Manage your business on the go

Manage your accounts from anywhere

Send and transfer money using ACH and wires

Receive account and security alerts

Business Digital Banking

Manage your business on the go

Manage your accounts from anywhere

Business Digital Banking

Manage your business on the go

Send and transfer money using ACH and wires

Business Digital Banking

Manage your business on the go

Receive account and security alerts

Lockbox services FAQ
People often ask us

A lockbox service offers several benefits to a business, including:

  • Improving cash flow and accelerating the collection of receivables
  • Streamlining account reconciliation
  • Enhancing exception management for faster decisioning and closing open accounts receivables
  • Reducing or eliminating dependency on in-house paper processing to reallocate internal staff to other duties

There are several processes to evaluate, including:

  • How many paper checks are received each month
  • How bills and invoices are issued
  • The average time it takes to close out open receivables
  • How many monthly exceptions are received and how they're managed
  • How accounts are reconciled and balanced
  • How information is received on deposits, batches, transactions and related remittances

Lockbox complementary products include:

  • Remote lockbox
  • Remote Deposit Capture
  • Electronic bill payment and presentment
  • Bill payment consolidation

Normal bank approval applies.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

NMLSR ID 503941