Website Accessibility Statement
At First Citizens Bank, we take our responsibility towards accessibility very seriously. We are continuously working to enhance our website to increase accessibility for all of our customers, including those with disabilities.
We have actively taken steps and devoted resources to increase the accessibility of our website to adhere to standards recommended by the World Wide Web Consortium's (W3C's) Web Content Accessibility Guidelines 2.1 AA (WCAG 2.1 AA).
If you are leveraging a screen reader or other assistive technology, we recommend that you use a current version of one of the following browsers for the best banking experience on FirstCitizens.com. You can upgrade your existing browser by selecting one of the links below. You'll need to restart your computer to complete the upgrade.
If you're currently using Freedom Scientific's JAWS screen reader version 18 or lower, Firefox 57 and above are not considered compatible with these JAWS versions.
Other ways to bank with First Citizens
Visit a local branch or bank by phone 888-FC DIRECT (888-323-4732).
Branches and telephone banking provide equivalent banking services to those available online.
Contact First Citizens with your accessibility questions
Please notify us if you have any questions or suggestions regarding the accessibility of FirstCitizens.com. Our customer service reps are available by phone 888-FC DIRECT (888-323-4732) between the hours of 8 am and 9 pm Eastern Time Monday through Friday and between the hours of 8 am and 8 pm Eastern Time Saturday and Sunday. You can also visit your local branch.
This accessibility statement was prepared on October 1, 2018, and updated on February 2, 2024.
