Website Accessibility Statement

At First Citizens Bank, we take our responsibilities towards accessibility very seriously; we are continually working to enhance our website to increase accessibility for all of our customers, including those with disabilities.

We are actively taking steps and devoting resources to increase the accessibility of our website to adhere to standards recommended by the World Wide Web Consortium's (W3C's) Web Content Accessibility Guidelines 2.0 AA (WCAG 2.0 AA).


Other ways to bank with First Citizens

Visit a local branch or bank by phone 1.888.FC DIRECT (1.888.323.4732).

Branches and telephone banking provide equivalent banking services to those available online.


Contact First Citizens with Your Accessibility Questions

Please notify us if you have any questions or suggestions regarding the accessibility of firstcitizens.com. Our customer service reps are available by phone 1.888.FC DIRECT (1.888.323.4732) between the hours of 7:00 a.m. to 11:00 p.m. Eastern time or you can visit your local branch.