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We’re here to help. Please call First Citizens Direct (our general customer support) or business-specific support centers to speak to a knowledgeable associate or to bank by phone. Or, you can request a call »


Automated system 24 hours a day, 7 days a week

Customer service reps available 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

General Customer Support

1.888.FC DIRECT(1.888.323.4732)
Direct - 919.716.4588

Menu Options

Select from the menu below for additional details

Our speech system menu options are based on your active FCB accounts

24-Hour Automated Banking Account Information

  • Check account balances
  • Place stop payments
  • Verify debits posted to your account
  • Verify deposits
  • Verify transactions posted to your accounts
  • Report fraudulent activity on lost cards
  • Transfer funds
  • Make loan payments

Apply for New Loan or Open New Account

Hours of Operation:
Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time

Accounts include:

  • Checking
  • Savings
  • CDs
  • IRAs
  • Money Market
  • Digital Banking
  • Visa® Debit Card
  • All Loans and Mortgages

Credit and Debit Card Support

Hours of Operation:
Automated system 24 hours a day, 7 days a week with Customer Service Representatives available 7:00 a.m. to 11:00 p.m. Eastern time

  • Digital Wallet
  • Debit Cards
  • Credit Cards
  • Report Lost/Stolen cards
  • Freeze or Unfreeze Debit/Credit Card
  • First Citizens Security Alert

Online & Mobile Support

Hours of Operation:
Digital Banking
Monday - Sunday 7:00 a.m. to 11:00 p.m. Eastern time

Additional Services:
BillPay Support
SignOn Assistance

Brokerage or Asset Management Accounts

Hours of Operation:
Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time

  • Trading Desk
  • Speak to Brokerage Call Center Representative

Request Tax Information

  • Provides Recorded Information on Annual Tax Mailings, Including Forms 1099 and 1098

Email Us

If it’s more convenient, you can send us an email. We’ll be sure to respond to your question within two business days.


Visit Us

If you'd like to speak with us in person, please visit your local First Citizens branch.