Southern California Wildfires Relief

Supporting customers, communities and colleagues

Supporting the well-being of our communities is fundamental to First Citizens' vision and approach. The devastating impacts of the Southern California wildfires will be affecting many of our customers, communities and colleagues for years to come.

First Citizens has committed $2 million in donations and financial support to aid in critical humanitarian and small business relief efforts in these Southern California communities. This commitment is intended to bolster the mobilization of resources to impacted areas through a variety of organizations and support the longer-term revitalization and stabilization of the region. In addition, a portion will directly benefit the immediate and ongoing needs of First Citizens associates who have been impacted by the wildfire devastation.

We'll continue to work with our clients and community leaders in their efforts to recover and rebuild.

Customers

First Citizens continues to engage with customers to understand their current needs. Our priorities are to be attentive to our customers, flexible with our solutions and patient in our approach.

Services

Please visit our branch locator for up-to-date information on the status of our branches and ATMs.

Debt Relief

We're offering special credit relief programs and are committed to helping you recover. Please contact your local banker, or call the First Citizens Engagement Center at 888-323-4732 for assistance.

  • Disaster relief extensions for loans
  • Mortgage deferrals (contact our Mortgage Customer Service team at 800-845-3161, option 2)
  • Consumer and business disaster relief loans
  • Credit card payment deferrals and late fee refunds
    • DDA fee refunds
  • Lease payment deferrals
  • Early withdrawal penalty waivers for CDs

The US Small Business Administration, or SBA, announced the opening of two Disaster Loan Outreach Centers in Los Angeles and Ventura counties to assist small businesses, private nonprofit organizations and residents who sustained economic losses and physical damages from the wildfires and winds. Visit the SBA website for details.

Fraud Protection

Please remain vigilant against phishing attempts and cyber threats. If you receive an unsolicited call from someone claiming to be from First Citizens and asking for an account number or other sensitive information, please hang up and notify us at 866-567-7760.

Treasury Management Clients

  • The lockbox site in Los Angeles that was closed for 2 days the week of Jan. 6, 2024, has reopened. Additional lockbox sites in the region aren't impacted at this time. Regarding incoming payments to lockbox services, there are delays with all mail couriers—including USPS, UPS, FedEx and other courier services—as expected, given local conditions.
  • We'll be monitoring ACH positive pay exceptions and will make every attempt to ensure tax and payroll exceptions are paid.
  • We encourage businesses to access Commercial Advantage and Digital Banking through your mobile device if your access to a desktop or laptop computer has been disrupted. Mobile Remote Deposit Capture and other regular services are available through this channel.
  • If you're unable to decision check positive pay exceptions using your desktop, laptop or mobile device—or if you need assistance with Remote Deposit Capture or are experiencing any other product issue causing business disruption—please contact the Business Engagement Center by emailing TreasuryManagementSupport@FirstCitizens.com or calling 866-322-4249 from 8 am to 9 pm ET Monday through Friday.

Merchant Services

  • We're experiencing FedEx delays and disruptions due to the hazardous operating conditions in parts of California. FedEx is providing pickup and delivery services throughout the affected areas as local conditions and restrictions allow. Contingency plans are in place to serve areas that can be accessed safely.
  • If you're experiencing issues with your merchant processing or need an alternate way to take payments, please contact our Merchant Support teams, which are available 24 hours a day.
  • Support via Worldpay (merchant numbers beginning in 4053 & 444): 844-826-8489
  • Support via Fiserv®/Clover® (merchant numbers beginning in 653): 800-365-9137

Communities

First Citizens will be committing financial support for humanitarian relief in the affected regions.

Colleagues

Our colleagues in our branches who serve our customers and communities have been equally impacted by the wildfires. We're establishing support at scale for our impacted associates and are working to deliver needed supplies, pending local accessibility.

Public Resources

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

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