Hurricane Relief

Supporting customers, communities and colleagues

Supporting the well-being of our communities is fundamental to First Citizens' vision and approach. The devastating impacts of Hurricane Helene and Hurricane Milton will be affecting many of our customers, communities and colleagues for years to come. Our hearts and minds are with them all.

In an effort to support these communities, we're pulling together programs and services on behalf of the individuals, families and towns harmed by Helene and Milton. We'll work with our clients and community leaders in their efforts to stabilize, revitalize and rebuild. We invite you to join us if you're able—and if you need assistance, please reach out to First Citizens and other local resources below.

Customers

First Citizens continues to engage with customers to understand their current needs. Our priorities are to be attentive to our customers, flexible with our solutions and patient in our approach.

Services

Please visit our branch locator for up-to-date information on the status of our branches and ATMs.

Fraud Protection

Please remain vigilant against phishing attempts and cyber threats. If you receive an unsolicited call from someone claiming to be from First Citizens and asking for an account number or other sensitive information, please hang up and notify us at 866-567-7760.

Debt Relief

We're committed to helping you recover. Please contact your local banker, or call the First Citizens Engagement Center at 888-323-4732 for assistance.

  • Disaster relief extensions for loans
  • Consumer and business disaster relief loans
  • Credit card payment deferrals
  • Lease payment deferrals
  • Early withdrawal penalty waivers for CDs

Communities

First Citizens has committed $3.5 million in donations and financial support for humanitarian relief in the affected regions with a combination of local and regional support across a variety of organizations, including United Way, a long-time First Citizens partner.

Colleagues

Our colleagues in our branches who serve our customers and communities have been equally impacted by Helene and Milton. We're establishing support at scale for our impacted associates and working to deliver needed supplies, pending local accessibility.

Public Resources

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

NMLSR ID 503941