Commitment to Customer Service

First Citizens is committed to providing superior service at every point of contact. We want to ensure we're not just meeting, but exceeding your expectations — whether in a branch, on the telephone or online.

Our company values call for us to strive for meaningful, enduring customer relationships characterized by trust and service excellence. To ensure we maintain the highest level of excellence, we've put into action an internal, long-term initiative called Customers First that incorporates customer service standards into our everyday work responsibilities and behaviors.

For more than a century, First Citizens has been putting people first, and we’ll continue to deliver the exceptional service our customers expect and deserve from their bank. The bottom line is that exemplary service is at the core of our culture — it's the way we do business.

The First Citizens Bank Customer Service Award

To celebrate the bank’s focus on exceptional customer service, First Citizens has established an award for small to mid-sized businesses that share our service commitment. The First Citizens Bank Customer Service Award is given to companies that go above and beyond customer expectations in delivering service.

The award is promoted through the local chambers of commerce. Customers nominate businesses, or businesses nominated themselves. A chamber panel of business people judge the nominees. First Citizens is proud to honor the recipients of this award for their dedication to customer service.